Inside Sales Support

We are looking for a motivated and well-spoken Inside Sales Support to join our Sales Team. This person will be responsible for communicating with existing customers, developing new leaders, and supporting a smooth and effective sales process. The ideal candidate will be a strong communicator, a proactive listener, and driven to meet and exceed sales targets.

Key Responsibilities Include:

• Communicate with customers and prospects via phone, email, and Microsoft Teams.
• Respond promptly to customer inquiries regarding quotes, orders, lead times, and product details.
• Process and manage sales orders in the company’s ERP/CRM system.
• Maintain accurate and up-to-date customer records and documentation.
• Assist in preparing sales reports, proposals, and other documentation as needed.
• Support lead generation efforts through research and outreach.
• Handle and resolve customer concerns or issues in a timely, professional manner.
• Stay current on product knowledge, pricing, and inventory availability.
• Identify opportunities for upselling and cross-selling to existing customers.
• Meet or exceed individual and team sales targets.

Additional Responsibilities:

• Assist the outside sales team with administrative tasks, scheduling, and follow-ups.
• Collaborate with marketing on customer engagement initiatives and promotional campaigns.
• Support customer service with overflow inquiries when necessary.
• Work cross-functionally with operations, logistics, and production to ensure customer satisfaction.
• Participate in team meetings, sales training, and performance reviews.
• Performing additional tasks and responsibilities as assigned by the manager.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree. – Preferred
• 2+ years of experience in inside sales, customer service, or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite. (Excel, Outlook, Teams)
• Experience with ERP and/or CRM systems. – Preferred
• Strong organizational skills and attention to detail.
• Ability to multitask and manage priorities in a fast-paced environment.
• Positive attitude, team player, and customer-focused mindset.

What We Offer:

• Supportive and collaborative team environment
• Ongoing training and development opportunities
• Medical, dental, and vision insurance
• Paid time off
• Retirement plan

PLITEK® is a leading U.S. based precision die cutting and custom converting manufacturer, specializing in converting solutions for medical devices, automotive components, aerospace materials, electronics, and packaging. PLITEK® delivers scalable, ISO-certified manufacturing solutions with a focus on quality, speed to market, and sustainability.

PLITEK® ’s die cutting and converting capabilities include precision die cutting, multi-layer laminating, custom film extrusion, specialty adhesive coating, release liner coating, surface treatment, slitting & rewinding, printing, and packaging.

Our value-added services also include material selection assistance, design support, rapid prototyping, clean room manufacturing, and contract assembly & packaging.

We focus on providing solutions for our customers and strongly value quality, innovation, hard work, and good business ethics.

Mission: World-Class Excellence

We maximize client satisfaction and employee pride of ownership by demonstrating competence and creativity with professionalism. We are committed to quality by using best practice manufacturing processes and state-of-the art technology to deliver world-class products and services.

Our Core Values include:

– Integrity

– Strict Confidentiality

– Strong Relationships

– Entrepreneurial Spirit

– Partnership- Supporting Our People and Community

PLITEK® is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.